Privacy Policy.

This policy describes the RS Nova Enterprises website and its project enquiry assistant.

Enquiry information

The requirement assistant asks about your project, name, business contact details, service, budget and timeline. Messages are sent to our enquiry backend and temporarily stored to maintain the conversation. Draft conversations expire after 24 hours and are automatically removed by the database expiry process. Physical deletion may occur after the expiry time; expired conversations cannot be resumed.

Sharing your enquiry

A lead record is created for the RS Nova team only after you review your answers, tick the consent box and select Send enquiry. The record includes your submitted details, conversation transcript and consent time. Authorised administrators can review the record, add private notes and manage its follow-up status. Submitted leads are retained for enquiry follow-up until the business removes them. Avoid sharing passwords, payment details or other sensitive personal information.

Guided assistant

The current assistant uses guided questions and service matching. It is not a human agent or generative AI. No conversations are sent to an AI model provider in this version.

Demonstrations

Interactive demonstrations use fictional, scripted sample data. They do not connect to production AI, CRM, WhatsApp or Instagram services and do not send demo messages.

Hosting and analytics

Our Google Cloud-hosted application and private MongoDB database provide enquiry processing when the backend is enabled. A random conversation token is kept in browser session storage to resume the conversation in that tab. Administrator login uses a secure, HTTP-only session cookie with an eight-hour expiry. Short-lived keyed hashes of request IP addresses support rate limiting; raw IP addresses are not stored in our application rate-limit records. Infrastructure providers may maintain their own technical request logs. No advertising or analytics trackers are added by this implementation.

Questions and updates

To ask about your enquiry information or request its deletion, contact RS Nova Enterprises through its official Facebook page at facebook.com/rsnovaenterprises and include your enquiry reference if available. This policy should be reviewed when data collection or integrations change.